Privacy Policy

Effective Date: May 16, 2026  |  Last Updated: May 16, 2026

1. Introduction and Who We Are

Welcome to Dewey's Pizza. We are a food service business operating in the United States, committed to protecting the privacy and personal data of our customers, website visitors, and anyone who interacts with our digital platforms. This Privacy Policy applies to all personal information collected through our website (deweyspizza-meal.click), mobile ordering platforms, in-store interactions, and any other services we provide.

We take our obligations under applicable United States privacy laws seriously, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable federal and state privacy regulations. Our goal is to be transparent about the data we collect and how we use it, while giving you meaningful control over your personal information.

By accessing or using our website, placing an order, signing up for our loyalty program, or otherwise engaging with our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with this policy, please refrain from using our website or services.

1.1 Contact Information

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, you may contact us using the following details:

2. Information We Collect

We collect various categories of personal information depending on how you interact with Dewey's Pizza. Below is a detailed description of the types of information we gather.

2.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, join our loyalty or rewards program, or contact us for support, we may collect the following personal details:

• Full name — to identify you and personalize your experience
• Email address — for order confirmations, communications, and marketing (with your consent)
• Phone number — for delivery coordination, order updates, or customer support
• Billing and delivery address — to process and fulfill your food orders
• Date of birth — for age verification and loyalty program eligibility
• Payment information — such as credit or debit card details, processed securely through our payment processors (we do not store full card numbers)
• Username and password — for account login and security

2.2 Order and Transaction Data

When you place an order through our website or mobile platform, we collect data related to your transactions, including:

• Items ordered, quantities, and special instructions
• Order history and frequency of purchases
• Delivery preferences and special dietary requests
• Transaction amounts and payment methods used
• Timestamps of orders and estimated delivery times

2.3 Usage and Behavioral Data

As you browse and interact with our website, we automatically collect certain technical and behavioral data to help us understand how our services are being used and to improve them. This includes:

• IP address — to determine your general geographic location and for security purposes
• Browser type and version — to optimize website display and functionality
• Operating system — to ensure compatibility of our digital services
• Referring URLs — to understand where our website traffic originates
• Pages visited and time spent on each page — to analyze user engagement
• Clicks, scrolling behavior, and navigation patterns — to improve user experience and interface design
• Search queries — terms entered in our website search features
• Error logs and crash reports — to maintain and improve system reliability

2.4 Device Information

When you access our website from a computer, smartphone, tablet, or other connected device, we may collect information about that device, including:

• Device type (desktop, mobile, tablet)
• Device identifiers and unique hardware identifiers
• Screen resolution and display settings
• Mobile network information
• Location data (if you grant permission, used to suggest nearby stores or delivery areas)

2.5 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your online activity on our website. For a detailed explanation of how we use these technologies and how you can manage your cookie preferences, please refer to Section 8 of this Privacy Policy (Cookie Usage).

2.6 Communications Data

If you contact us via email, phone, live chat, or social media, we may retain records of that communication, including the nature of your inquiry and our responses. This helps us provide consistent customer service and track unresolved issues.

2.7 Information from Third Parties

We may receive personal information about you from third-party sources, including:

• Social media platforms if you choose to log in or interact with us through those channels
• Third-party delivery platforms and food ordering apps that partner with Dewey's Pizza
• Analytics providers and advertising partners
• Payment processors and fraud prevention services

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. We are committed to using your data only in ways that are consistent with this Privacy Policy and applicable law.

3.1 Service Provision and Order Fulfillment

The primary reason we collect your personal information is to provide you with the services you have requested. Specifically, we use your data to:

• Process and fulfill your food orders (dine-in, takeout, or delivery)
• Send order confirmations, receipts, and updates via email or SMS
• Coordinate delivery logistics and communicate with delivery personnel
• Manage your account and maintain your order history
• Administer loyalty programs, rewards points, and promotional offers you have opted into
• Process payments and prevent fraudulent transactions
• Provide customer support and respond to your inquiries

3.2 Analytics and Service Improvement

We analyze usage data and customer behavior to continuously improve our website, menu offerings, and overall service quality. This includes:

• Monitoring website performance and identifying technical issues
• Conducting A/B testing to optimize user experience
• Analyzing purchasing trends to inform menu development decisions
• Evaluating the effectiveness of promotional campaigns
• Generating aggregated, anonymized reports on customer behavior

3.3 Marketing and Promotional Communications

With your consent or where permitted by law, we may use your personal information to send you marketing communications, including:

• Email newsletters featuring new menu items, promotions, and special offers
• SMS notifications about exclusive deals and limited-time discounts
• Personalized recommendations based on your order history and preferences
• Targeted advertising on third-party platforms, such as social media networks

You can opt out of marketing communications at any time by clicking the "unsubscribe" link in any email, replying "STOP" to any SMS, or by contacting us directly at [email protected].

3.4 Legal Compliance and Safety

We may use and disclose your personal information when necessary to:

• Comply with applicable laws, regulations, or legal processes
• Respond to lawful requests from government authorities or law enforcement
• Protect the rights, property, and safety of Dewey's Pizza, our customers, and the public
• Detect, prevent, and investigate fraud, security breaches, or other illegal activity
• Enforce our Terms of Service and other legal agreements

4. Sharing Your Information with Third Parties

We respect your privacy and do not sell your personal information to third parties for monetary compensation. However, we may share your data under certain circumstances as described below.

4.1 Service Providers and Business Partners

We engage trusted third-party service providers who assist us in operating our business and delivering our services. These providers have access to your personal information only to the extent necessary to perform their specific functions, and they are contractually obligated to keep your data confidential and secure. Our service providers include:

• Payment processors — to securely handle financial transactions
• Delivery and logistics partners — to fulfill food delivery orders
• Cloud hosting and IT infrastructure providers — to host our website and store data
• Email and SMS marketing platforms — to send communications on our behalf
• Analytics providers — such as Google Analytics, to understand website usage
• Customer support software providers — to manage and respond to customer inquiries
• Fraud detection and security service providers — to protect against malicious activity

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we are required to do so by law or in response to valid legal processes, including subpoenas, court orders, or government investigations. We will make reasonable efforts to notify you of such disclosures unless we are legally prohibited from doing so.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or part of our business assets, your personal information may be transferred to the acquiring entity. We will notify you via email or prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.

4.4 Aggregated and Anonymized Data

We may share aggregated, de-identified data that cannot reasonably be used to identify any individual with third parties for research, marketing, analytics, and other business purposes. This type of data sharing does not constitute a disclosure of personal information.

4.5 With Your Consent

We may share your personal information with additional third parties when you have given us your explicit consent to do so, such as when you participate in joint promotions with partner businesses.

5. Data Security Measures

We take the security of your personal information seriously and implement a range of technical, organizational, and administrative safeguards to protect your data from unauthorized access, disclosure, alteration, and destruction.

5.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols.
• Secure Payment Processing: We use PCI-DSS compliant payment processors to handle financial transactions. We do not store complete credit card numbers on our servers.
• Firewalls and Intrusion Detection: Our systems are protected by firewalls and monitored for unauthorized access attempts.
• Data Encryption at Rest: Sensitive personal data stored in our databases is encrypted using strong encryption algorithms.
• Access Controls: Access to personal data is restricted to authorized personnel only, based on a strict need-to-know principle.

5.2 Organizational Safeguards

• Regular employee training on data privacy and security best practices
• Documented internal data handling procedures and privacy policies
• Background checks for employees who handle sensitive customer data
• Vendor due diligence and contractual obligations with third-party service providers

5.3 Incident Response

In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals and relevant authorities in accordance with applicable U.S. state breach notification laws, including relevant state data breach statutes, within the legally required timeframes.

Despite our best efforts, no method of electronic storage or internet transmission is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. We encourage you to use strong, unique passwords for your account and to notify us immediately if you suspect any unauthorized use of your account.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods we apply are as follows:

When data is no longer required for any of the above purposes, it will be securely deleted, anonymized, or aggregated so that it can no longer be used to identify you.

7. Your Privacy Rights

Depending on your location within the United States, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request that we disclose what personal information we have collected about you, the categories and sources of that information, the purposes for which it was collected, and the categories of third parties with whom it has been shared.
• Right to Access: You have the right to request a copy of the specific personal information we have collected about you in a portable, readily usable format.
• Right to Deletion: You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions (e.g., where we are legally required to retain it).
• Right to Correction: You have the right to request that we correct inaccurate personal information that we maintain about you.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale of your personal information or the sharing of your data for cross-context behavioral advertising purposes.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit how we use certain sensitive categories of personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide a different quality of service solely because you exercised your privacy rights.

7.2 General Privacy Rights for All U.S. Users

Regardless of your state of residence, we provide the following rights to all our customers and website visitors:

• Right to Access: You may request access to the personal information we hold about you at any time.
• Right to Correction: If you believe any personal information we hold about you is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to Deletion: You may request that we delete your personal information, subject to legal retention requirements.
• Right to Opt Out of Marketing: You may withdraw your consent to receive marketing communications at any time without affecting the lawfulness of prior processing.
• Right to Data Portability: Upon request, we will provide you with a copy of your personal data in a structured, commonly used, and machine-readable format where technically feasible.

7.3 How to Exercise Your Rights

To exercise any of the rights described in this section, please contact us using one of the following methods:

• Email: [email protected]
• Website: deweyspizza-meal.click

When submitting a request, please provide sufficient information for us to verify your identity, such as your name, email address, and account details. We will respond to your request within 45 days, and may extend this period by an additional 45 days where reasonably necessary, with prior notice to you. There is no fee for making a request unless your request is excessive or unfounded, in which case we may charge a reasonable administrative fee.

You may also designate an authorized agent to submit requests on your behalf. We may require written proof of authorization and verification of the agent's identity before processing such requests.

8. Cookie Usage

Our website, deweyspizza-meal.click, uses cookies and similar tracking technologies to provide a better user experience, analyze website performance, and deliver relevant advertisements.

8.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They help the website remember your preferences and actions over time, either for a single session (session cookies) or for a longer period (persistent cookies).

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the website to function properly, enabling features such as shopping cart functionality, user authentication, and order processing. These cookies cannot be disabled without affecting core website functions.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are most visited, how long users stay, and any error messages encountered. We use tools like Google Analytics for this purpose.
• Functionality Cookies: These cookies allow our website to remember choices you make, such as your preferred language, saved address for delivery, or past order details.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements that are more relevant to your interests. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns.

8.3 Managing Your Cookie Preferences

You can control and manage cookies in the following ways:

• Using the cookie consent banner displayed when you first visit our website
• Adjusting your browser settings to refuse some or all cookies
• Using opt-out tools provided by analytics providers (e.g., Google Analytics Opt-Out)
• Opting out of interest-based advertising via the Digital Advertising Alliance at optout.aboutads.info

Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders or access certain features.

9. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from individuals under the age of 18 without verifiable parental or guardian consent.

If you are a parent or guardian and believe that your child under 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification of such a situation, we will take prompt steps to delete the relevant information from our systems.

We comply with the Children's Online Privacy Protection Act (COPPA), which restricts the collection of personal information from children under the age of 13. We do not intentionally target or market our online services to children. If we discover that we have inadvertently collected personal information from a child under 13, we will delete such information as quickly as possible.

10. International Data Transfers

Dewey's Pizza is a U.S.-based food business, and our primary data processing activities take place within the United States. However, some of our third-party service providers, such as cloud hosting companies, analytics platforms, and marketing tools, may store or process your data on servers located outside the United States.

If your personal information is transferred to, stored in, or processed in another country, we take steps to ensure that appropriate safeguards are in place to protect your data in accordance with applicable U.S. law and the standards set out in this Privacy Policy. These safeguards may include:

• Standard contractual clauses approved by relevant data protection authorities
• Ensuring that recipient countries provide adequate levels of data protection
• Binding corporate rules or other approved transfer mechanisms

By using our services, you acknowledge and consent to the transfer of your personal information to countries outside your country of residence, including the United States, where data protection laws may differ from those in your country.

11. Third-Party Links and External Websites

Our website may contain links to third-party websites, social media platforms, delivery apps, or other external services that are not operated by Dewey's Pizza. This Privacy Policy applies only to our website and services. We have no control over the privacy practices of external websites and strongly encourage you to review the privacy policies of any third-party sites you visit.

We are not responsible for the content, privacy practices, or data handling of any third-party websites, even if you access them through a link on our website.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, legal obligations, or regulatory requirements. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website notifying users of the change
• Send an email notification to registered account holders where required by law

Your continued use of our website or services after any updates to this Privacy Policy will constitute your acceptance of the revised terms. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. How to File a Complaint

If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so that we can attempt to resolve your concern directly.

13.1 Contact Us First

Please submit your complaint or concern to us at:

• Email: [email protected]
• Website: deweyspizza-meal.click

We will acknowledge your complaint within 10 business days and aim to provide a full response within 30 days.

13.2 Regulatory Complaints — California Residents

If you are a California resident and are not satisfied with our response to your privacy concern, you have the right to file a complaint with the California Privacy Protection Agency (CPPA):

• California Privacy Protection Agency
• Website: cppa.ca.gov
• Address: 2101 Arena Blvd, Sacramento, CA 95834

You may also file a complaint with the California Attorney General's Office regarding violations of the CCPA/CPRA:

• Website: oag.ca.gov/privacy

13.3 FTC Complaints — All U.S. Residents

Consumers across all states in the U.S. may file complaints with the Federal Trade Commission (FTC) regarding unfair or deceptive privacy practices under the FTC Act:

• Federal Trade Commission
• Website: ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)

13.4 State Attorney General Offices

Many U.S. states have their own privacy laws and enforcement mechanisms. You may contact your state's Attorney General office to file a privacy-related complaint. A directory of state attorneys general can be found at the National Association of Attorneys General website: naag.org.

14. Legal Basis and Applicable Laws

Our privacy practices are governed by and construed in accordance with the laws of the United States, including but not limited to:

• Federal Trade Commission Act (FTC Act), 15 U.S.C. § 45 — which prohibits unfair or deceptive trade practices, including misrepresentations about privacy and data security
• Children's Online Privacy Protection Act (COPPA), 15 U.S.C. §§ 6501–6506 — governing the collection of data from children under 13
• CAN-SPAM Act, 15 U.S.C. §§ 7701–7713 — establishing requirements for commercial email communications
• California Consumer Privacy Act (CCPA), Cal. Civ. Code §§ 1798.100 et seq., as amended by the California Privacy Rights Act (CPRA) — providing specific privacy rights for California residents
• Applicable state data breach notification laws
• Other applicable federal and state consumer protection and privacy laws

15. Summary of Key Privacy Commitments

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or your privacy rights, please do not hesitate to reach out to us. We are committed to addressing your inquiries promptly and transparently.

This Privacy Policy was last reviewed and updated on May 16, 2026. We reserve the right to modify this policy at any time in accordance with applicable law. Your continued use of our services following any updates signifies your acceptance of those changes.